Privacy Policy

We are committed to protecting your privacy and personal information.

Last Updated: December 2024

Effective Date: December 2024

1. Introduction

NKD Wholesale LLC ("Company," "we," "us," or "our") operates the Lucky Roll website at superluckyroll.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

Personal Information

We collect information you provide directly to us when you:

  • Create an account or register for our Service
  • Make purchases or conduct transactions
  • Contact our customer support
  • Participate in surveys or promotions
  • Subscribe to our marketing communications

This information may include:

  • Name and contact information (email address, phone number)
  • Age and date of birth (for age verification)
  • Payment information and billing address
  • Account credentials and preferences
  • Communication preferences

Automatically Collected Information

When you access our Service, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent, click patterns)
  • Location data (general geographic location)
  • Cookies and similar tracking technologies

Gaming Activity Information

We collect information about your gaming activities, including:

  • Token purchases and allocations
  • Game participation and results
  • Account balance and transaction history
  • Gaming preferences and settings

3. How We Use Your Information

We use the information we collect to:

Service Operations

  • Provide and maintain our Service
  • Process transactions and payments
  • Verify your identity and age
  • Create and manage your account
  • Enable game features and functionality

Customer Support

  • Respond to your inquiries and requests
  • Provide technical support
  • Investigate and resolve disputes
  • Send important account notifications
  • Implement responsible gaming measures

Service Improvement

  • Analyze usage patterns and trends
  • Develop new features and services
  • Personalize your experience
  • Conduct research and analytics
  • Test and optimize our platform

Legal Compliance

  • Comply with legal requirements
  • Enforce our terms and policies
  • Prevent fraud and abuse
  • Protect user safety and security
  • Respond to legal requests

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as payment processors, email services, and technical support providers. These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to comply with legal process, protect our rights, protect user safety, or investigate fraud.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership.

Consent

We may share your information with your explicit consent for specific purposes not covered by this Privacy Policy.

5. Data Security

Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure payment processing systems
  • Access controls and authentication systems
  • Regular security audits and updates
  • Employee training on data protection

Important Security Notice

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to protect your data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

  • Access your personal information
  • Update or correct inaccurate data
  • Delete your account and data
  • Request data portability
  • Opt-out of marketing communications

Communication Preferences

  • Unsubscribe from email marketing
  • Adjust notification settings
  • Control cookie preferences
  • Manage account privacy settings
  • Request information about data use

How to Exercise Your Rights

To exercise any of these rights, please contact us at superluckyroll@gmail.com or (626) 216-7001. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

  • Remember your login credentials and preferences
  • Analyze how you use our Service
  • Provide personalized content and features
  • Improve our Service performance and security
  • Detect and prevent fraud

Cookie Controls

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service, including your ability to log in and access account features.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account information: Until account deletion or as required by law
  • Transaction records: 7 years for financial and legal compliance
  • Support communications: 3 years for quality assurance
  • Usage analytics: 2 years for service improvement
  • Marketing data: Until unsubscribe or account deletion

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

9. Children's Privacy

Age Restriction

Our Service is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected personal information from someone under 21, we will take steps to delete such information.

If you are a parent or guardian and believe your child under 21 has provided us with personal information, please contact us immediately at superluckyroll@gmail.com so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you of significant changes via email or Service notification
  • Post the updated policy on our website
  • Provide additional notice as required by applicable law

Your continued use of our Service after any changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact Information

Business Name: NKD Wholesale LLC

Website: superluckyroll.com

Email: superluckyroll@gmail.com

Phone: (626) 216-7001

We will respond to your privacy-related inquiries within a reasonable timeframe as required by applicable law.